Return & Refund Policy

At Lapiso, we take pride in the quality and craftsmanship of our bedding sets. We want you to be completely satisfied with your purchase. However, due to the nature of our products and for health and hygiene reasons, we maintain a strict return policy. Please review the following terms carefully before requesting a return.

Return Window

Our policy lasts for 30 days from the date your order is marked as “Delivered” by the shipping carrier.

If 30 days have passed since the tracking information confirms delivery, unfortunately, we cannot offer you a refund or exchange of any kind. We recommend inspecting your items immediately upon arrival to ensure they meet your expectations.

Eligibility for Returns

To be eligible for a return, your item must meet the following strict conditions:

Unused and Unwashed: The item must be in the same condition that you received it. We do not accept bedding that has been slept on, washed, or altered in any way.
Original Packaging: The item must be in the original packaging, with all tags, inserts, and labels intact.
Proof of Purchase: A receipt or order number is required to complete your return.

Hygiene Disclaimer: Bedding is a personal hygiene product. For the safety of our customers and staff, Lapiso reserves the right to refuse any return that shows signs of use, hair (pet or human), odors (perfume, smoke, laundry detergent), or damage.

Non-Returnable Items

Please shop carefully. Due to the high costs of logistics and our commitment to hygiene, we do not accept returns or exchanges for the following reasons:

Wrong Size Ordered: We provide detailed sizing charts for all our products. It is the customer’s responsibility to measure their mattress and duvet inserts before purchasing. We will not refund or exchange items because they do not fit your specific furniture.
Wrong Color/Design Ordered: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. Returns based on “change of mind” or dissatisfaction with the color chosen by the customer are not accepted.
Final Sale Items: Only regular-priced items may be refunded. Sale items or gift cards are non-refundable.

Damaged, Defective, or Incorrect Items

While we inspect every package before it leaves our warehouse, mistakes or damage during transit can occur. If you receive a defective item or an item different from what you ordered (e.g., we sent the wrong size/color vs. what was on your receipt), we will make it right.

Please contact us within 3 days of delivery at [email protected] with:

Your Order Number.
Clear photos of the defect or the incorrect item.
Photos of the packaging.

Upon verification, we will send a replacement free of charge or issue a full refund. You do not need to cover shipping costs for our errors.

Return Shipping Costs

If your return is approved (for reasons other than a defect/store error), you will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for returns lost in transit.

How to Initiate a Return

To start a return, you must contact us first. Do not send your purchase back to the manufacturer or to our office address without prior authorization.

Email us at [email protected] with your order number and the reason for the return.
If your return request is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and the correct return address.
Pack the items securely in the original packaging and include the RMA number inside the box.

Refunds (If Applicable)

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that banks and credit card companies may take 5-10 business days to post the refund to your account.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Contact Information

For any questions regarding returns and refunds, please contact us:

Email: [email protected] Office Location: 1721 Pleasant St, Des Moines, IA 50314, USA Service hours: 8am – 6pm (Mn- Fri)